Andaz Peninsula Papagayo Resort Costa Rica, completely forbids any form of sexual exploitation of children and / or teenagers. 

Therefore, we have certified the resort with the code of conduct defined by the Patronato Nacional de la Infancia (National Children’s Trust) and the ICT (Costa Rican Tourism Board).  

REPORT CALLING 800-8000-645 / OR DIALING 9-1-1

PURPOSE

Protect girls, boys and adolescents from possible situations of commercial sexual exploitation.

Prevent the occurrence of situations of commercial sexual exploitation of children and adolescents associated with travel and tourism.

Promote the reports from the tourism sector of any suspicious situation of commercial sexual exploitation of girls, boys and adolescents.

Promote socially sustainable and responsible tourism for the development of the country.

INTERNAL REPORT PROTOCOL

Zero tolerance policy:

  • Andaz Península Papagayo Resort Costa Rica adopts the code of conduct in its internal policy to which the following rules stipulated towards preventing commercial sexual exploitation of children and adolescents:

  • The hotel is an advocate of childhood and adolescence, therefore the organization is NOT a partner in the commercial sexual exploitation of children and adolescents.

  • The hotel does not provide information to guests, directly, or through third parties, about places that coordinate or practice commercial sexual exploitation of children and adolescents.

  • The hotel denounces to the competent authorities, any facts, situations, signs, or indications of sexual exploitation of children and adolescents happening within the property.

  • The hotel empowers all employees of the company, in order to prevent the commercial sexual exploitation of children and adolescents.

Actions to take in case of commercial sexual exploitation of children and adolescents:

  • If the guest arrives at the hotel with a person who is not registered in the reservation, the guest must be informed that he/she cannot will not be allowed to use any of the facilities until every person is registered in the system.

  • Ask for an ID to the person accompanying the guest that has not been registered.

  • If the person accompanying the guest is a minor and manifests the aforementioned signs, inform the area manager or manager on duty.

  • If the guest gets to use the hotel´s facilities without completing the proper registration process and the person not registered is a minor, inform the department in charge of investigating the situation.

  • With the information provided by the employee, the manager must submit the relevant complaint to the appropriate authorities manifestly or anonymously. In this case the Deputy Prosecutor of Guanacaste. 2690-01-44 fax telephone. 2666-02-94 Email lib-fiscalia@poder-judicial.go.cr Liliana Velasquez Maria Zamora.

Advice:

  • Be gentle but firm in your words and body language.

  • Explain the company policy in simple terms.

  • Refer to the policy if there is any disagreement. If necessary, show the guest where is in written format.

  • Remember that you are doing the right thing!

  • Do not be afraid or nervous when you ask questions or a proper ID. It is a normal procedure.